comments tag

Often I get asked what a community editor does, a question I sometimes find it hard to answer. But increasingly I tell people that it’s the community editor’s job to say what everyone else is thinking. Here’s an example to show you what I mean. On yesterday’s story about the Twitter trolls who sent rape …

Recently, the case against comments has grown stronger. Alexandra Petri made a particularly strong case in the Washington Post in September, making the point that ‘you do not have to give people who are objectively incorrect equal time’ as the journalist, whilst Huffington Post revealed they spammed three quarters of their comments because of vitriol and …

Not so long ago, comments on many news sites were just a way of generating revenue. Lots of comments yielded higher page traffic through repeat visits and time spent on page as well as additional SEO benefit (Disqus did some research in 2011 which summarised these long held ideas). For some news organisations that’s still …

There’s been a lot of debate recently about whether news sites should have comments. I’m firmly in the pro camp because when done right, I believe comments can add as much to a story as a well-shot video or infographic. But good ones don’t happen by magic. Part of the problem is that we presume …

Helen Lewis wrote an interesting post back in April about the value of comments on websites. In it, she equated a thread of comments to a Giant Lavatory Wall on the web and rightly asked what the business case was for an expensive community and moderation team. I didn’t get round to writing a response to …